Boeing/Jeppesen
Onboard Performance Tool
The Jeppesen Aviator Suite needed a unified mobile application to allow increased airline efficiencies among pilots, flight crews and ground personnel. The new capabilities of the Onboard Performance Tool (OPT) would enable flight crews and ground personnel across all operating airlines to perform real-time calculations based on current weather and runway conditions, engine bleeds, and Minimum Equipment List (MEL) items.
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Challenges
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• Each aircraft manufacturer (OEM) has its own performance tool that is provided to airlines and functions separately (no integration)
• OEMs sometimes limit what pilots and crews can get and what data is used to calculate runway performance (i.e. in ground-based programs or servers) |
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Strategic Solutions
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• Improve Jeppesen’s offering and sales by integrating OPT into Aviator, connecting OPT to its ecosystem, and making the application airline agnostic
• A modern GUI that is more pleasing to users and allows for future growth into adjacent markets (military and business aviation) |
Research & Discovery Workshop
During the multiple-day workshops we asked each of the airline participants to write all tasks and steps involved during takeoff, flight, and landing. The goal was to understand user needs, capture different perspectives of each airline, and help us dive deeper into the flow, actions, decisions, pain points, and opportunities.
Workshop sessions focused on details of how pilots currently perform calculations, and to gain greater insight on user needs, the market, and technical possibilities
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Whiteboard with articulated end-to-end tasks and individual steps involved in take-off, flight, and landing for each airline
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Low-fidelity wireframes were presented to pilots on day two of the workshop to gain perspective and feedback as soon as possible
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User Journey / Workflow Diagram
Legacy performance calculation user-journeys that we built for each individual airline allowed us to identify common pain points across workflows, capture optimal data requirements, compile a list of software and hardware solutions, and uncover opportunities for alignment and efficiency gain
Design
Several internal reviews allowed us to iterate, improve data, and refine the design into medium-fidelity wireframes
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Interactive prototype
Hi-fidelity comps and an interactive prototype provided a prioritized, detailed description of the MVP feature set, and alignment of business goals with the solution.
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